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Course booking Policy

Upon booking any course please read our booking policy thoroughly.

Payment & Refunds

DEPOSITS ARE NON-REFUNDABLE (but they can be transferred to other courses if correct reschedule or cancellation occurs). Deposits are only valid for 6 months after they are paid, after 6 months they are unable to be refunded or used towards courses. 
• All Course
require a deposit when a specified date(s) are booked 

•For remaining balance CASH is preferred. If you decide to send an EMT please ensure to ADD TAX, if you would like to pay in cash you would be exempt from adding on tax.

The Kollective Salon & Suites inc. DOES NOT OFFER REFUNDS FOR ANY SERVICES PROVIDED.

Cancellation/ Late/No Show Policy

As a small business, part of our success depends on a mutual respect of time. Cancellation & No show policy 
A minimum 48 BUSINESS hour’s notice must be given to reschedule or cancel appointments. Not giving 48 hrs notice will result in a cancellation fee of 50% of the service charge and an a $100 deposit via E-Transfer to secure any future courses; by agreeing to our booking/cancellation policy, you authorize The Kollective to accept your Transfer per cancellation policy. Please, be considerate of time for all scheduled appointments and arrive on time, if you are 15 minutes late or more to your course it will either be automatically cancelled and considered a last-minute cancellation resulting in a fee or we can continue with your course that will still end on schedule making it shorter then usual, but will still be the full service charge. It is ultimately your responsibility to remember your scheduled course since The Kollective offers appointment reminders after we collect your contact info at the time of booking your appointment and on your client intake form with your permission. IF you NO SHOW your appointment, The Kollective will charge a no-show fee of 100% of the booked service, and future appointments will need to be prepaid at the discretion of The Kollective. At The Kollective there is a no refund policy**By making appointments with The Kollective you are agreeing to these terms. 

booking policy

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